Support / FAQ
Frequently asked questions
The honest version. For the full reasoning behind the awkward ones, see the Trust page.
Is MemoMe zero-knowledge or end-to-end encrypted?
No. MemoMe encrypts data at rest, but it is not a zero-knowledge system. The application can decrypt content when you reveal it, export it, or authorize an Agent to use it.
Can MemoMe employees read my data?
MemoMe can technically read data through its application runtime in the limited situations needed to reveal, export, or provide it to an Agent you authorize. We do not claim otherwise.
How is MemoMe different from a password manager?
Password managers are for login credentials and form filling. MemoMe is for the wider set of personal records you need to find and hand over: IDs, addresses, invoices, device details, decisions, and private values.
How is MemoMe different from ChatGPT or Claude memory?
Assistant memory is designed for preferences and working context, not for documents that have to be exactly right. Anthropic's own documentation states that some information is "never saved to memory, even if you ask," including government ID numbers and financial account numbers. MemoMe is built for exactly the records those systems deliberately leave out.
What happens when an AI won't print a value into the chat?
That is the right instinct, and MemoMe is built for it. A connected assistant opens a one-time link instead of the value; you open it, confirm it is you, and copy or view the value on MemoMe's own page. The value never enters the model, the transcript, or the tool log.
Which AI agents can connect to MemoMe?
MemoMe works with MCP-capable Agents that you choose and authorize. You can disconnect an Agent or revoke its access from your account.
Where is my data stored?
The MemoMe application and managed PostgreSQL run in DigitalOcean's SFO3 region. Encrypted file uploads are stored in DigitalOcean Spaces in SFO3. Per-user encryption keys are wrapped by Google Cloud KMS in us-west1.
Can I export everything?
Yes. You can export everything from your account settings at any time. A command-line export is also available if you prefer it.
What happens if MemoMe shuts down?
We will email every account at least 150 days before shutdown. Export stays free and open for the full notice period, and then we delete the data rather than selling or transferring it.
How much does it cost?
Pricing is shown before you start a paid plan. We will not bill you for a product you stopped using, and paid access resumes only after you review the current price and explicitly confirm it.